Emergency procedures on campus

When you hear a warning alarm, listen to the instructions and get ready to evacuate if you are given this instruction.

On being advised to “evacuate” follow the warden’s instructions, vacate the building using the stairs as directed, and meet in the designated assembly area. This is usually in Hindmarsh Square, however this can change depending on the emergency. Students and staff must follow the warden’s instructions.


AIHE’s critical incident response procedures

A critical incident is a traumatic event, or the threat of such, which causes extreme stress, fear or injury.

Any staff member, student or visitor involved in, witnessing or becoming aware of a critical incident must immediately contact the AIHE General Manager.

Depending on the incident, when it is necessary in the first instance the staff member, student or visitor must contact the relevant Emergency Services by dialling 000 and if applicable secure the area. Under no circumstances are injured students or staff to be transported in private vehicles.

Police – life threatening emergency dial 000  or for police assistance 24/7 131 444

Fire – emergencies dial 000  or for general enquiries in business hours (TBC)

Ambulance – life threatening emergency dial 000

Please refer to the AIHE Critical Incident Policy and Critical Incident Procedure.


Emergency assistance

If you are in an emergency or crisis situation we are here to help you.  Talk to the Student Support Officer for support and practical assistance or arrange an appointment with the counselling service.

Some other support services that may be useful to know while you are studying in Australia are:

Emergency matters

  • Contact details – 000
  • Service details – Life threatening situations, such as a car crash or a fire.

Local police – non urgent matters

  • Contact details – Call 131 444
  • Service details – Police attendance for non-urgent matters.

Lifeline (opens in a new window)

  • Contact details – 13 11 14
  • Service details – Lifeline provides crisis support, suicide prevention and mental health support services across Australia. These can include stresses from work, family or society and physical and mental wellbeing. Lifeline offers support services by phone or through their online chat available on their website.

Kids Helpline

  • Contact details – 1800 551 800
  • Service details – If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counseling support (anonymous if you prefer).

Poison Information Centre

  • Contact details – 131 126
  • Service details – Provides advice on the management, assessment and treatment of poisonous products including non-prescription pharmaceuticals, household and industrial chemicals, and plant and animal venom.

Sexual Assault counseling service

  • Contact details – Search online for ‘rape crisis centre’ in your home state
  • Service details – If you, or anyone you know, has experienced or is at risk of sexual assault, call one of the state-based sexual assault counseling services. These provide a free 24 hour, 7 day a week telephone counseling service (anonymous if you prefer). Many are connected to hospitals or government health departments to help you if the assault has left you with injuries.