Prior to international students arriving in Australia, AIHE will provide international students with information about studying in Australia, including indicative costs of living and studying in Australia, accommodation options, arrangements for health care and, where applicable, schooling obligations related to school-aged dependants (including the possibility that school fees may be incurred). Students will find up-to-date and useful information at the following websites:
Insider Guides (Information for international students about living in Australia)
http://insiderguides.com.au/
StudyAdelaide - https://studyadelaide.com/ 
City of Adelaide – https://www.cityofadelaide.com.au/ 
Surf Lifesaving SA - http://www.surflifesavingsa.com.au/

AIHE will arrange orientation programs to help familiarise international students with the AIHE’s expectations, rules and facilities and introduce the social and cultural norms that international students need to be aware of while in Australia. AIHE will make the orientation program available to late arrivals or international students who begin at different entry points.

The orientation program will include AIHE’s local context and will provide information about:

• support services available to assist international students to help them adjust to study and life in Australia.
• English language and study assistance programs.
• any relevant legal services.
• emergency and health services.
• AIHE’s facilities and resources.
• complaints and appeals processes.
• requirements for course attendance and progress
• the support services available to assist international students with general or
  personal circumstances that are adversely affecting their education in Australia.
• services international students can access for information on their employment
  rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman.

AIHE will also provide international students with:

• advice about actions they can take to enhance their personal security and safety.
• information about how to seek assistance for, and report, an incident that
  significantly impacts on their well-being, including critical incidents.
• general information, on safety and awareness relevant to life in Australia, such as beach safety and the etiquette and laws concerning smoking in Australia, on finding accommodation, such as your rights and responsibilities, or will refer students to such general information (including electronically).

The Student Support Officer will assist international students to access information and will answer any questions they may have.

International students should also consult the Student Support Officer to receive assistance with any financial, visa-related, or other personal issues. The Student Support Officer will either provide assistance directly to the student or will advise the student of the appropriate person or agency that can assist them.

The Overseas Students Ombudsman investigates complaints that overseas students have with private education and training in Australia. The Ombudsman’s services are free, independent, and impartial. Refer to the student complaints process for more information.

If you are in an emergency or crisis situation, we are here to help you. Talk to the Student Support Officer for support and practical assistance or arrange an appointment with the counselling service.

Welcome to Adelaide – a city that, though fairly laid back, is regularly ranked as one of the world's most liveable cities by the Economist Intelligence Unit. It is an ideal place to live and study. The friendly, and safe environment makes students feel welcome and at home allowing them to focus on their studies.
With large open spaces, clean air, beautiful hills, parklands and beaches, as well as over 400 festivals and events held throughout the year, Adelaide is an ideal place to live. Adelaide is also 19% more affordable than Sydney and Melbourne, further reinforcing the attractiveness of the state.
For some great advice on life in Adelaide, students might find useful information from Study Adelaide at https://studyadelaide.com/adelaide/city/.

The International Students Policy details the specific provisions that apply to prospective and current international students undertaking an Adelaide Institute of Higher Education (AIHE) course, and the International Students Procedure [link]explains the processes for implementing the specific provisions that apply to international students such as issuing and changing Confirmations of Enrolment (CoE), pre-departure information and orientation programs and transfer of students between Australian registered CRICOS institutions.

In relation to all other matters (for example, enrolment, assessment, student conduct, grievances, complaints, and appeals) the provisions of the general AIHE policies and procedures apply to international students.

International students should consult the SSO to receive assistance with any financial, visa- related, or other personal issues. The SSO will either provide assistance directly to the student or will advise the student of the appropriate person or agency that can assist them.

Information about studying in Adelaide can be found on the Study Adelaide website at https://studyadelaide.com/live/

Leave of absence for international students on a student visa – In accordance with the Education Services for Overseas Students Act (ESOS) 2000, international students are not permitted to take leave of absence, except on compassionate or compelling grounds, which are supported by documentary evidence. Refer to Section 4 of The International Students Procedure.

Lecturers will provide weekly consultation time to students in the subjects that they teach. The lecturer will advise students of their preferred arrangement at the beginning of each study period. Permanent staff will provide a minimum of 3 hours dedicated student consultation time per week and casual lecturers will provide a minimum of 1 hour per week (on average) per subject over the study period. Other arrangements such as consultation by appointment and agreed telephone or Internet based consultation may also be arranged. Lecturers are flexible in their arrangements but please keep in mind that they do have other commitments and might not be available at short notice.

The Student Learning Advisor is responsible for:

• providing students with effective library, learning and technology support;
• conducting individual or group learning and information literacy skills training; and
• ensuring the Library software is used effectively.

Throughout the study period, lecturers will be monitoring your progress with a view to helping you pass the subjects. They will monitor your attendance, and note when you fail to submit assignments and when you do poorly on assignments. They will check if you are taking self-assessment activities and they will ask you how you are going.

Where a lecturer is concerned about your progress they might suggest you complete some additional activities or attend some of their consultation sessions to receive extra tutoring. You may also be directed to the Student Learning Advisor for specific study skills assistance. In some instances, the lecturer might think that you require additional study or English language assistance in which case they will inform the Head of School who will consult with the Student Learning Advisor and arrange a meeting with you.

All of these early interventions are for the purpose of helping you in your studies and ensuring that you receive the assistance that you require to complete your course in the required time. The AIHE Academic Progress, Enrolment and Graduation Policy and its related Procedure set out AIHE’s obligations and expectations for the management and review of academic progress and provides

• the framework and guiding principles for the enrolment of commencing and continuing students at AIHE; and
• clear guidance on AIHE requirements and responsibilities for conferral of awards, graduation ceremonies, and documentation of students’ achievements and results.

At the beginning of each study period, the Student Learning Advisor conducts academic skills workshops that are useful for those starting out on their course, or those wanting to enhance their skills.

• Understanding Academic Integrity
• Academic Assessments
• Academic Writing
• Referencing and Paraphrasing
• Using EBSCO Host

These workshops are conducted in-class and online. The workshops allow students to gain a good understanding of these essential academic skills and this understanding will set them up for success in their assessments.

Workshops will be offered again in Study Period 2, during the first 4 weeks of the study period. A schedule will be sent out at the start of Study Period 2.

Students who have English as their second language sometimes require ongoing tuition in English to be successful in their studies. Even though students pass the required English language entry tests they often struggle with academic language and this holds them back in their studies. AIHE is aware of this challenge and has committed to providing all students with up to 5 hours of English language tuition per week. To be eligible for the tuition students must take the English Language Diagnostic test during orientation week (or at another date to be arranged) so that their English skills can be assessed. English language support may also be recommended by your lecturer on the basis of your in-class communication, comprehension, and written communication.

Academic integrity is an essential quality for higher education and is a fundamental part of learning and teaching. AIHE is committed to promoting academic integrity and ethical behaviour.

At AIHE, students belong to a community that values academic integrity. Find out what is expected of you as an AIHE student; See Students Rights and Responsibilities.

AIHE also has policies and procedures around assessment practices that are of relevance to all AIHE students in the AIHE Assessment Policy and Assessment Procedure.

Where can I get support with academic integrity?

Knowing how to reference your work and using the correct citation style is one of the most important things you can do to uphold your academic integrity.

Your lecturers will provide you with information about academic integrity and the required referencing and citation styles. The Student Learning Advisor offers personalised help with citing and referencing, and can answer your questions about how to uphold academic integrity.

The Student Learning Advisor can help you if you have been suspected of breaching academic integrity.

AIHE subscribes to the EBSCOHost Business Source Corporate Plus online resources. These are available to all AIHE students.

Where resources recommended in subjects are not available online, hard copies will be kept in the Library and/or made available on the relevant MyLearning website.

The physical Library is located on Level 5, 127 Rundle Mall, Adelaide, and is open to students between 9 am and 5 pm Monday to Friday.