At AIHE, we want you to reach your academic goals and graduate from AIHE with skills, knowledge and personal resilience to serve you well in your chosen career. 

AIHE will support you in your journey by providing you with information resources and people to guide you along the way. When you need help handling difficult situations, AIHE will ensure you have access to professional counselling services, academic support, as well as personal support services. 

If you are unsure of what you need please ask the Student Support Officer for help or email them on

ICT Support

Access to a computer and the AIHE network

Students and staff will be provided with a secure, high-speed internet connection at AIHE and access to the learning management system (Canvas). Students will access their records through the student portal, and staff through the staff portal respectively.

Training on the use of information and communication technology (ICT) facilities and equipment at AIHE will be provided to all students on Orientation Day. Further assistance can be obtained from the IT Help Desk at

AIHE expects students to have their own tablet or laptop computer to support their studies (Please refer to your Letter of Offer for details). There is also a suite of computers for students to use on Level 5, 127 Rundle Mall.

Rules for the use of AIHE computer hardware and software are provided in the AIHE’s Information Communication and Technology Policy and Procedure and related sections in the Student Handbook.

Students and staff are responsible for keeping their login details and passwords safe. Do not let anyone else use any of your accounts or tell anyone your password.

  • You will be held responsible for emails from your account.
  • Do not type in your password if someone is standing behind you.
  • If you suspect someone has discovered your password, you should contact IT through the Help Desk immediately.

Please be aware that the ICT services are provided for academic purposes to improve communication between staff and students at AIHE. Any user suspected of abusing this privilege will find their email account disabled and the Head of School will be notified.


Please note that you must register your Student ID Card for on campus printing.

Students may contact the IT Service Desk at for assistance with printing.

International Student Support

AIHE will provide all International Students with information to assist them in settling into Adelaide and to help them with their studies. This will include information about:
  • English language and study assistance programs
  • any relevant legal services
  • emergency and health services
  • support services available to assist overseas students with general or personal circumstances that are adversely affecting their education in Australia
  • the AIHE International Students Policy and Procedure.
Pre-departure Information

Prior to international students arriving in Australia, AIHE will provide international students with information about studying in Australia, including indicative costs of living and studying in Australia, accommodation options, arrangements for health care and, where applicable, schooling obligations related to school-aged dependants (including the possibility that school fees may be incurred). Students will find up-to-date and useful information at the following websites:
Insider Guides (Information for international students about living in Australia)
StudyAdelaide - 
City of Adelaide – 
Surf Lifesaving SA -

Accessibility Services

AIHE recognises, values, and promotes the diversity of its student community as a positive feature of our teaching and learning environment. AIHE is committed to meeting the learning and support needs of all our students, so that as far as possible all students have equal opportunities for academic success. AIHE policies, practices, and approaches to teaching and learning are designed to accommodate student diversity, including the under-representation and disadvantage experienced by identified groups.

The AIHE Equity and Diversity Procedure gives effect to the AIHE Equity and Diversity Policy and sets out the procedures AIHE will use to provide equivalent opportunities for student academic success regardless of students’ backgrounds. The processes and actions are designed to guide AIHE staff and affiliates in sustaining a culture that embraces equity and diversity in education and supports the special needs of students based on equity grounds.

Students who have a disability that may affect their learning outcomes (e.g. mobility impairment, visual impairment, deaf or hearing disability, dyslexia) are encouraged to contact the Student Services Officer to discuss special arrangements that may need to be put in place and to make arrangements to negotiate a learning plan with the Head of School.
Please refer to AIHE’s Equity and Diversity Policy and related Procedure.

Academic Support

Students commencing higher education study might find themselves with new academic challenges, such as writing essays and reports, giving oral presentations, managing their time and preparing for exams. Academic and study support is available to all AIHE students, face-to-face and online. You can make an appointment with the Learning Adviser and arrange to meet your lecturers during their consultation times.
Academic Consultation Time

Lecturers will provide weekly consultation time to students in the subjects that they teach. The lecturer will advise students of their preferred arrangement at the beginning of each study period. Permanent staff will provide a minimum of 3 hours dedicated student consultation time per week and casual lecturers will provide a minimum of 1 hour per week (on average) per subject over the study period. Other arrangements such as consultation by appointment and agreed telephone or Internet based consultation may also be arranged. Lecturers are flexible in their arrangements but please keep in mind that they do have other commitments and might not be available at short notice.

The Student Learning Advisor is responsible for:

  • providing students with effective library, learning and technology support;
  • conducting individual or group learning and information literacy skills training; and
  • ensuring the Library software is used effectively.


When it comes to picking a place to live, you have a range of options including purpose-built student housing, self-managed rentals, and homestay options.

In Adelaide, most students choose to live in and around the city centre. With AIHE’s location in the city’s shopping precinct, you’ll find it easy to get to and from your classes by walking, riding your bike or catching the free inner-city tram.

Adelaide Student Housing Website

Adelaide Student Housing is StudyAdelaide’s student accommodation portal for over 18-year-olds.
The site has been designed to make it quick and easy for international students to find, compare, and apply directly to their preferred student housing provider in Adelaide, South Australia.

Health and Well-being

AIHE is committed to the health and well-being of our students.

Our aim is to support you to reach your full potential academically and this means we need to help you to take care of your physical and mental health and your social and emotional wellbeing.

AIHE provides a safe and respectful learning environment along with free and confidential student support services and information to aid you in receiving assistance from appropriate sources external to AIHE.

Below is some important information about:

  • Emergency procedures on campus
  • AIHE’s critical incident response procedures
  • Counselling services for students
  • First aid and medical assistance

Please familiarise yourself with these services and procedures and if you have any queries please seek assistance from the Student Support Officer or email with your query.

Finance Assistance

Information about the course tuition fee and charges can be found in the Course Guide.

At AIHE, scholarships are available for eligible students. Please check the Course Guide for information on the eligibility criteria and the number of available scholarships.

Information about estimated living costs for a student can be accessed at

If you are experiencing financial stress and you require advice please speak to the Student Support Officer who will help you to obtain appropriate advice. Do not feel that you are alone. We will do what we can to assist you.

When Things Go Wrong

Life can sometimes get pretty tough and you might like to talk to someone who can possibly help you to deal with your issues. It might be that family and friends are causing you to feel stressed and anxious. Your studies might seem all too hard and you cannot work out what to do. Other things such as financial strain, accommodation issues, legal problems, and relationship problems might be upsetting you.

At AIHE we might not be able to fix your problems but we will listen to you and if we cannot help you directly, we will point you in the right direction to get the help you need.

The best place to start is the AIHE Support Services information or if you prefer, your Student Support Officer or your Course Coordinator.

If you have a grievance or wish to make a complaint about your educational experience at AIHE please refer to Student Complaints for more information.

Adelaide Institute of Higher Education (AIHE) is registered as an Institute of Higher Education with the Tertiary Education Quality and Standards Agency (TEQSA), the Australian Government regulator for Higher Education. AIHE delivers fully accredited undergraduate and postgraduate degrees to domestic and international students that are recognised under the Australian Qualifications Framework (AQF).

TEQSA Provider Number: PRV14326
TEQSA Provider Category: Institute of Higher Education
CRICOS Provider Code: 03763K
ABN: 54 618 241 802

Adelaide Institute of Higher Education
is a member of

Adelaide International School
Adelaide Institute of Business and Technology
Adelaide Research Institute


Contact Us

Adelaide Campus (Main Campus)

Level 5,127 Rundle Mall,
Adelaide, South Australia 5000
+61 8 8470 0156

Melbourne Campus

Level 2, 203 Lonsdale Street,
Melbourne, Victoria 3000
+61 3 8849 0171

Business hours
Our support Hotline is available
Mon – Fri: 9am to 5pm
Sat – Sun: Closed

© Copyright AIHE 2024.